Terms of Service

This end user agreement (the "Agreement") should be read by you (the "User" or "you") in its entirety prior to your use of INSANE’s service or products. Please note that the Agreement constitutes a legally binding agreement between you and the Internet site found and games described at insane.gg (the "Services"). The user hereby fully agrees to this Agreement.

INSANE.GG may update, amend, edit and supplement this Agreement at any time. Any substantial amendment to the INSANE.GG Rules shall be notified in advance by INSANE.GG to the User before coming into effect. The User shall review the Agreement as posted on the INSANE.GG website(s) on a regular basis, and not less than once a month.

1. CREATION OF A INSANE.GG ACCOUNT

1.1 A User cannot use the Services unless that individual has an INSANE.GG account. To be registered as a player, an individual must submit an application for registration via your Steam account.

1.2 An individual applying to become a User warrants and represents not to be under the age of eighteen (18) years. Minors cannot register as a player and cannot hold an INSANE.GG account. INSANE.GG reserves the right to request proof of age and perform checks in order to verify the information provided. An INSANE.GG Account may be suspended until satisfactory proof of age is provided.

1.3 The User warrants and represents: (a) to be a physical person; (b) not to be a resident of Afghanistan, Alderney, Algeria, American Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Canada, China, Croatia, Cuba, Cyprus, Czech Republic, Democratic People´s Republic of Korea, Denmark, Dutch Caribbean incl. Curacao and Aruba, Ecuador, Ethiopia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Italy, Iraq, Israel, Japan, Kazakhstan, Latvia, Lithuania, Laos, Malaysia, Myanmar, North Korea, The Netherlands, Panama, Papua New Guinea, Romania, Russia, Singapore, Sudan, Syria, Taiwan, Thailand, Turkey, Uganda, United Kingdom of Great Britain and Northern Ireland, Ukraine, United States of America and Territories, Vanuatu, Venezuela, Vietnam, Yemen. Any attempt to circumvent the restrictions on play by any persons located in the above-mentioned countries is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by INSANE.GG to identify your location and providing INSANE.GG with false or misleading information regarding your location or place of residence.

1.4 The user warrants and represents: (a) not to be restricted by limited legal capacity; (b) not to be acting on behalf of another party; (c) not to be classified as a compulsive problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded players; (d) not to be depositing funds originating from criminal and/or other unauthorized activities; (e) not to be conducting criminal activities whereby a INSANE.GG account is directly or indirectly involved; (f) not to be depositing funds through means that the User is not authorized to use.

1.5 An individual applying for registration warrants and represents that any information provided in their application form is true and correct. Failing this, INSANE.GG will not register the individual, and where that individual has already been registered, INSANE.GG will block the INSANE.GG Account when it becomes aware that the individual has provided false information when registering as a player.

1.6 A User can only hold one INSANE.GG account at a time. In the event that this rule is breached, INSANE.GG reserves the right to block and/or delete the superfluous INSANE.GG account(s) held by the User in breach of this clause and reallocate all the funds to a single INSANE.GG account. No bonus given to the superfluous INSANE.GG account(s) will be reallocated. Additionally, see chapters 6 and 7 regarding the prohibition of using multiple accounts.

1.7 A INSANE.GG account is non-transferable. It is prohibited for players to sell, transfer or acquire accounts from or to other players.

1.8 A User shall not allow any other individual, including any minor, to use or reuse his/her INSANE.GG account or to participate in any of INSANE’s Services.

2. MANAGEMENT OF A INSANE.GG ACCOUNT

INSANE.GG reserves the right at its own discretion and at all times, to:

2.1 (a) decline to open a INSANE.GG account and/or to close or suspend an existing INSANE.GG account without any explanation whatsoever; (b) decline to accept deposits without any explanation whatsoever; (c) request any documentation it deems necessary to verify the identity and location of the User and any other facts and information provided by the User; (d) suspend an account pending investigation.

2.2 (a) transfer and/or license, without prior notice, data regarding a User to any other legal entity, in any country, ultimately managed and controlled by INSANE.GG, subject to INSANE.GG guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, data protection acts and/or similar; (b) transfer and/or license, without prior notice, the rights and liabilities regarding a User to any other legal entity, in any country, ultimately managed and controlled by INSANE.GG, subject to INSANE.GG guaranteeing the liabilities being honoured.

2.3 (a) hold and manage funds belonging to Users in accordance with generally accepted guidelines for cash management regarding such funds; this may include a financial institution and/or a payment solution provider being entrusted to hold funds in the name of and/or for the benefit of Users; (b) forfeit and/or confiscate funds available on a INSANE.GG account and/or refuse to honor a claim, in the event that, directly or indirectly the Agreement have been violated and/or other unauthorised activities have occurred in connection with using the Services and/or the operation of a INSANE.GG account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating).

2.4 (a) suspend and/or cancel the participation of a User in the Services, whenever INSANE.GG is of the opinion that there are legitimate concerns that a INSANE.GG account is, has been, or may be used for illegal, fraudulent or dishonest practices; (b) suspend and/or cancel the participation of the User in the Services, and/or forfeit and/or confiscate funds available on their INSANE.GG account if the User is found cheating, or if it is determined by INSANE.GG that the User has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the client application and/or software; (c) decline and/or reverse the withdrawal of unspent or otherwise unused deposits until the verification of these funds is deemed satisfactory.

2.5 INSANE.GG warrants and represents at all times to: (a) manage funds belonging to Users in a secure and appropriate manner; and/or (b) manage data regarding a User in accordance with applicable laws, data protection acts and/or similar.

2.6 A INSANE.GG account does not accrue interest. The User shall not treat INSANE.GG as a financial institution.

3. PAYMENT RULES AND METHOD OF PAYMENT TO A INSANE.GG ACCOUNT

3.1 Deposits to a INSANE.GG account can be made through a financial institution or a payment solution provider. Procedures, terms and conditions, availability, and duration for deposits may vary depending on time as well as the country and financial institution or payment solution provider in question.

3.2 A User can also make transactions through the Steam platform in which virtual game items are traded.

3.3 Any deposits to a User’s INSANE.GG account must be made by using the User’s personal means of payment or the User’s personal Steam account. A User must not allow third parties to use his INSANE.GG account to make deposits to or withdrawals from his INSANE.GG account. It is the User’s sole responsibility to ensure that he complies with the above provisions.

3.4 INSANE.GG may appoint a payment solution provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of INSANE.GG.

3.5 INSANE.GG does not in any circumstances accept cash funds sent or delivered directly to INSANE.GG or a payment solution provider.

3.6 Depending on the payment method chosen by the User, minimum and/or maximum deposit limits may apply.

3.7 INSANE.GG will credit to the INSANE.GG account all funds received by INSANE.GG from or on behalf of the User or owed by INSANE.GG to the User.

3.8 INSANE.GG shall not accept a wager from a User unless a INSANE.GG account has been established in the name of the User and there are adequate funds in the INSANE.GG account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.

3.9 INSANE.GG, its license regulator or any governing authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by INSANE.GG will be reported to the governing authorities.

3.10 It is the sole responsibility of the User to pay and proceed with all necessary diligence in relation to taxes on any winnings, if and where applicable.

4. CHARGEBACKS

4.1 Subject to the sub-clauses below and without prejudice to INSANE’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the Agreement, INSANE.GG shall have the right to block a INSANE.GG account when a chargeback has been requested in relation to that INSANE.GG account.

4.2 When a chargeback has been requested, INSANE.GG will send a “Chargeback Notice” to the User at the email address mentioned in the User’s details, in order to seek confirmation of the User’s identity and of the payment method used to credit to the User’s INSANE.GG account any funds entirely unrelated to a chargeback (“Untainted Funds”).

5. CLOSING A INSANE.GG ACCOUNT

5.1 A User may close his/her INSANE.GG account by contacting INSANE’s Customer Support using the contact details provided in the “Support” section on the website.

5.2 Any funds in the INSANE.GG account will be remitted to the User as soon as possible, but at the latest within 21 days after the account has been closed.

5.3 Should an existing INSANE.GG account be closed, any obligations already entered into will be honoured.

5.4 Users who wish to recover funds held in a closed, locked or excluded account are advised to contact Customer Support.

5.5 In case of closure of their INSANE.GG Account due to gambling addiction or fraud, an individual must not open a new INSANE.GG Account. INSANE.GG will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. INSANE.GG reserves the right to close an account opened in breach of this rule at any point.

6. REFERRAL SYSTEM

6.1 A User can use his/her referral code to refer other users onto the site. By doing this, the User gets a share of the profits generated by the referred users. The current share percentage is shown on the referral page and it may be subject to changes.

6.2 The purpose of the referral system is to give incentive for the User to bring in new users onto the site and activate existing users that have quit using the Services.

6.3 Using multiple accounts to refer to the User himself/herself is prohibited.

6.4 Any predatory actions are prohibited, including but not limited to: (a) contacting or directly targeting active users, and trying to get them to create a new account just for the purpose of directing referral revenue to them; (b) sharing the User’s referral code in the INSANE.GG chat; (c) buying certain keywords in search engines, e.g. “insane”

6.5 Breaking any of the Agreement terms described above (chapter 6) might result in closure of the User’s account(s) and removal of his/her referral earnings balance.

7. FREE CASE, DAILY CASES AND OTHER PROMOTIONS

7.1 INSANE.GG offers different kinds of “Promotions” (e.g. Free Case upon registration, Daily Cases for continuous usage of Services and other seasonal promotions).

7.2 Each User is eligible to join these Promotions. However, these Promotions are personal and a User is not allowed to use multiple accounts to participate in the Promotions (see also section 1.6).

7.3 A User is not allowed to use and/or abuse an error or an instance of incompleteness on the INSANE.GG website(s) to gain benefit from the Promotions (see section 10.5).

7.4 In the event of a User breaking the above terms (7.1, 7.2 or 7.3) or any terms specific to a given Promotion, INSANE.GG reserves the right to void any benefits gained from the Promotions.

8. TRADING ITEMS VIA INSANE.GG

8.1 INSANE.GG is a service providing users a number of games to play. “Trading” is defined as doing transactions with Steam items with the sole intent of financial gain due to the pricing of the items, and without the intention to use the credits for the Services.

8.2 Trading is prohibited in INSANE.GG. The only exception is that a User has been granted a special permission for Trading by INSANE.GG. A User can apply for the special permission by contacting Customer Support.

In the event of a User breaking the above terms (8.1 and 8.2), INSANE.GG reserves the right to close the User’s account.

9. MATCHBETTING RULES

9.1 INSANE.GG reserves the right to cancel, refund and revert matches due to obviously incorrect odds, forfeits, team changes and matches being postponed.

9.2 Matches have a set maximum wager amount. The maximum wager amount varies from game to game.

9.3 Matches postponed for more than 24 hours will all be refunded to the User as soon as possible, but at the latest within 24 hours after the bet has been wagered.

9.4 Payouts are primarily automatically initiated. However, if you do not receive your winnings within 6 hours, please contact support.

9.5 In case of Best-Of-2/4/6/8 matches or matches that do not allow overtime, a draw will result in all bets being refunded unless a draw bet is possible. The bets will be refunded to the User as soon as possible, but at the latest within 24 hours after the bet has been wagered. For any matches with an option to bet on a draw, no bets are refunded in case of a draw.

9.6 Match bets cannot be cancelled.

9.7 Matches are closed for betting prior to the match starting. Matches postponed after the listed match start may or may not be re-opened for betting again.

9.8 Wagers do not count towards wager based bonuses (e.g. XP, coin rain).

9.9 In case of stand-ins after the match has started, INSANE.GG reserves the right to cancel the match in case INSANE.GG deems that the stand-in(s) had a significant negative impact on the game. Single player stand-ins will very likely not lead to a match being cancelled on INSANE.GG.

10. SECURITY RULES

10.1 INSANE.GG upholds strict confidentiality regarding all relations with the User. However, if required by a governing authority, a judge or, when required to do so by law, another public authority, and/or in the event of a User violating the Agreement, data can be disclosed to a third party for investigation purposes.

10.2 All electronic communications between the User and INSANE.GG are kept on record for compliance with accounting and finance regulations.

10.3 Payment card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a payment solution provider and/or a financial institution. Such security measures may decline payment cards that are legitimate, but which nevertheless it may not be possible to process at a particular time. INSANE.GG's personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.

10.4 INSANE.GG may request documents to verify the identity of the payment card user and/or authorisation to use a specific payment card and/or other facts and information provided by the User before expediting deposits and/or withdrawals. This may cause slight delays. From time to time, chargebacks are received, and these will be treated in accordance with INSANE.GG procedures.

10.5 It is forbidden to use and/or abuse an error or an instance of incompleteness on the INSANE.GG website(s), and/or in the client application, and/or in any of the software and/or Services provided on the website(s). Should the User detect or become aware of such an error or incompleteness, they shall: (a) refrain from taking any advantage whatsoever thereof; (b) keep strictly confidential such error or incompleteness.

10.6 Without prejudice to other remedies available under law or equity, should the User not comply with clause 10.5, INSANE.GG: (a) shall be entitled to full compensation for all costs that may be associated with the error or incompleteness, and harm resulting from the breach of this clause by the User; (b) reserves the right to, notably but not limited to, block the User’s INSANE.GG account, and/or freeze or subtract all or part of the INSANE.GG account balance without prior notice, in order to cover part or all of the damages suffered or envisaged to be suffered by INSANE.GG.

11. INTELLECTUAL PROPERTY

11.1 All intellectual property rights on the INSANE.GG website(s) including, without limitation, all copyright and related rights, design rights and all trademark rights (whether registered or unregistered) in and to the website, software, images and text and the domain names https://insane.gg and others, (altogether the "IP Rights") will, at all times, belong to INSANE.GG.

11.2 Under the terms of the license granted under this Agreement, Users are permitted to use the website only as expressly authorized by INSANE.GG. You agree not to copy, redistribute, publish, reproduce, transmit, display, commercially exploit, tamper with or create derivative works of any of the IP Rights in whole or in part and you agree not to interfere with, modify or reverse engineer any software provided on the Website.

12. DISCLAIMER

12.1 The INSANE.GG Rules as published in English and as amended from occasionally govern the Agreement. Translations into other languages are made as a service and in good faith. In the event of discrepancy between the English version and a translation, the English version shall prevail.

12.2 The User is advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. INSANE.GG does not provide advice to the User regarding tax and/or legal matters.

12.3 In the event of INSANE.GG being found liable in any way by a court of law and/or a similar authority with legal competence and/or jurisdiction over INSANE.GG, then INSANE.GG's liability is limited to the amount of the stake, or the User’s net winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the INSANE.GG account or the amount transferred into or out of the INSANE.GG account, whichever is the lesser.

12.4 INSANE.GG reserves the right, at all times, to resolve any dispute, at its own discretion, in accordance with principles of equity.

12.5 INSANE.GG makes no representation or warranty, explicit or implicit, as to the legal rights of the User to participate in the Services, nor shall any of INSANE’s employees, representatives or affiliates have the authority to make any such representation or warranty. The User shall not enter the website(s), use the Services or open, use or reuse a INSANE.GG account if the User does not fully understand, agree to, wish to become a party to, and comply with the Agreement, which may be amended from time to time.

12.6 INSANE.GG does not acknowledge or accept any liability for damage and/or losses to a User and/or a third party caused directly and/or indirectly due to the User: (a) using a third party’s account or payment card for making any kind of transaction to INSANE.GG; (b) requesting transactions from a INSANE.GG account to a third party’s account; (c) providing incorrect details of his personal account for the purpose of withdrawals from his/her INSANE.GG account; (d) allowing third parties to use his/her INSANE.GG account to make transactions to/from his/her INSANE.GG account.

12.7 INSANE.GG does not acknowledge or accept any liability whatsoever for damage and/or losses to a User and/or a third party caused directly and/or indirectly due to any: (a) mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, force majeure and/or any other similar event; (b) violation of the Agreement; (c) collusion and/or criminal actions; (d) advice provided by INSANE.GG; (e) failure of INSANE’s central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system; and/or (f) financial risk and loss, including but not limited to variances in exchange rates.

12.8 The User shall hold INSANE.GG, its employees, representatives and affiliates harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of the User’s: (a) entry, use or reuse of the INSANE.GG website(s); (b) use of any website material; (c) entry, use or reuse of the servers used to provide the Services; (d) entry, use or reuse of the client application; (e) participation in the games, chat functionalities and Services; (f) the acceptance of any winnings.

12.9 All information displayed on the INSANE.GG website(s) (including but not limited to scores, results, time of the event, statistics, editorial text etc.) is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither INSANE.GG nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance on information contained therein.

12.10 In case the User's participation in the Services is interrupted by, including but not limited to, a telecommunication system failure or by a failure in the User's computer system, INSANE.GG shall take all reasonable steps to ensure the User is able to resume his/her participation in the Services. INSANE.GG does not acknowledge any liability towards the user if said failure prevents him/her placing a wager in the Services and any claims regarding this matter will not be taken into consideration by INSANE.GG.

However, if any said failure prevents the User from participating in the Services after a wager has been registered, INSANE.GG shall: (a) settle the possible winnings to the User’s INSANE.GG account, or if the account no longer exists, by paying it to the User in an appropriate manner. This settlement will be made as soon as possible, but at the latest within 48 hours after the failure occurred; (b) refrain from conducting further Services if the Services are likely to be affected by the same failure.

12.11 Without prejudice to other clauses of this Disclaimer section, INSANE.GG shall not be responsible for (including but not limited to): (a) transmission and/or reception of any data and/or information on the internet; (b) any dysfunction of the network preventing the good progress of any game; (c) loss of any data; (d) any damage caused by a virus, computing bug or technical failure; (d) any damage caused to the User’s hardware or software.

12.12 A User may request to exchange his/her account credits for a virtual game item. INSANE.GG shall do its utmost to ensure the desired item is delivered to the User within a reasonable time frame. However, in rare occurrences delivering the item might take long for reasons outside of INSANE’s control. If a desired item cannot be delivered to the User, the credits used for the transaction will be refunded to the User’s INSANE.GG account as soon as possible, but at the latest within 21 days after confirming the User that a desired item is not available.

12.13 When depositing virtual game items to INSANE.GG, the User is solely responsible of making sure the transfer of said items is made to INSANE.GG's Steam account. INSANE.GG does not acknowledge any liability if the User's virtual item(s) are lost due to the User having lost the control of his/her Steam account and the User mistakenly transfers the item(s) to any third party.

12.14 Gaming material (whether electronically obtained or obtained by other means) is automatically invalid if forged or altered in any way, or if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels, or if it contains printing, production, typographical, mechanical, electronic or any other errors.

12.15 The User understands that INSANE.GG reserves the right to change or remove any of its Services at any time.

13. CLAIMS AND DISPUTES

13.1 Any claim regarding a transaction in conjunction with a INSANE.GG account shall be made to INSANE.GG within six months after the transaction, payment and/or settlement took place, or should have taken place; otherwise INSANE.GG reserves the right, at its own discretion, not to consider the claim.

13.2 If a User wishes to lodge a complaint, it should do so with INSANE.GG's Customer Support using the contact details on the “Support” page on the INSANE.GG website(s). The parties should do their utmost to reach an amicable settlement within a reasonable time.

13.3 If a dispute should occur between INSANE.GG and the User, INSANE.GG will make accessible to the User a detailed transaction record. Such information will also be made available to a legitimate third party (e.g. a judge or court) if INSANE.GG deems it necessary or if it is required by a legitimate authority.

13.4 Betting accounts cannot, - under no circumstance - be transferred or sold from one person to another. This includes, however is not limited to a full moratorium (preclusion) on the transfer of any assets of value of any kind, such as however not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The moratorium on the said transfers includes however is not limited to the encumbrance, pledging, assigning, usufructing, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape of form. the obligation of the End User to notify, as а complaint, the INSANE.GG within seven Calendar Days after the Session Date, that he disagrees, as а complaint, with the outcome of а specific Game of Chance. the obligation of the End User to notify, as а Complaint, the INSANE.GG within one (1) Calendar Month after the Session Date, that he, as а Complaint, disagrees with any other matters, not directly related to the outcome of а specific Game of Chance however in relation to his Account, such as but not limited to matters of Payout, Suspension and the Calculation of bonuses. an exclusive referral to resolve the Complaint by means of mediation, which process shall be non-binding and voluntary. an exclusive referral of any unresolved disputes to binding Arbitration, that shall as an exclusive forum resolve the matter. the obligation of the End User to initiate the procedure of binding Arbitration within three hundred and sixty five (365) days after the Session Date. Information on the procedure it will follow in the event that it shall wind up its Operation.

ADDITIONAL TERMS AND CONDITIONS; EULAS

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.

In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

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